If your camera is having trouble connecting to your Wi-Fi network, it could be due to either a dropped Bluetooth connection or a weak Wi-Fi signal. Here’s an alternative method to troubleshoot:
- Connect via Ethernet: Plug the camera into a power supply and connect it to your router using an Ethernet cable.
- Add Camera: Go to your account and click the “Add Camera” button, following the steps for an Ethernet connection.
- Pass Wi-Fi Credentials: Click “Pass Wi-Fi credentials” and enter your Wi-Fi network name and password.
- Remove Ethernet: After a successful connection, disconnect the Ethernet cable while leaving the camera powered on.
- Test Connection: Ensure the camera remains online and streaming. If it does, you can mount it.
If streaming issues occur after mounting, it’s likely a Wi-Fi signal issue. Run a test at speedtest.net from the camera's location. If your upload speed is less than 30 Mbps, consider using a Wi-Fi extender or running an Ethernet cable to the camera.
Here's a full walkthrough on how to temporarily connect the camera to Ethernet.